shipping & returns

At StoryGold, your satisfaction is our #1 priority. We strive to get your custom jewelry to you as quickly as possible. All orders are processed and shipped free of charge with care.

Every piece is unique to you and made with the utmost care and quality control. Because of this, it takes approximately 4 weeks from payment to receive your one-of-a-kind piece, and in some cases up to 6 weeks. International orders may take longer to arrive.

We want you to be completely satisfied with your StoryGold purchase. If for any reason you're not happy with your jewelry, we offer a simple, no-questions-asked return process.

Returns are accepted for all pieces, including custom-designed pieces, within 30 days of delivery. Items must be in their original condition and packaging. To initiate a return, please contact us. Once your return is received and inspected, we will process your refund to the original payment method. Refunds will be issued in the same currency as the original purchase and may take 3-7 business days to show up on your account statement.

We stand behind the quality of our jewelry. While we do our utmost best to ship you the highest quality jewelry, please understand that all of our jewelry is custom-made and mistakes can happen. Manufacturing defects can be fixed free of charge within 6 months of purchase. Please contact our customer service team to arrange for repair of any manufacturing defects. The 6-month repair period only applies to manufacturing defects, not normal wear and tear.