privacy policy
Last updated: July 14, 2025
Welcome to StoryGold ("we," "our," or "us"). At StoryGold, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our custom jewelry design services.
Information we collect
We may collect personal information that you voluntarily provide to us when you create an account, place an order, sign up for our newsletter, contact our customer service, participate in surveys or contests, or use our custom jewelry design tools.
This information may include your name, email address, phone number, billing and shipping address, payment information, and design preferences and jewelry customization choices.
Automatically collected information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and links clicked.
How we use your information
We use the information we collect to process and fulfill your orders, create and manage your account, communicate with you about orders, products, services, and promotions, improve our website, products, and services, respond to your inquiries and provide customer support, and comply with legal obligations.
Data sharing and disclosure
We may share your information with service providers who assist in our business operations (payment processors, shipping companies, etc.), professional advisors such as lawyers, accountants, and insurers, government authorities when required by law, and potential buyers in the event of a business transition (merger, acquisition, etc.).
We do not sell your personal information to third parties.
Data security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your rights and choices
Depending on your location, you may have certain rights regarding your personal information, including access to your personal information, correction of inaccurate or incomplete information, deletion of your personal information, restriction or objection to processing, data portability, and withdrawal of consent.
To exercise these rights, please contact us at [email protected].
Cookie policy
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings and other tools.
Children's privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
International data transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information when transferred internationally.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date.
Contact us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].